1. Introduction
Book Your Road Test ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. By using our services, you consent to the practices described in this policy.
2. Information We Collect
Personal Information You Provide:
- Identity information: First name, last name, date of birth
- Licence information: Ontario driver's licence number
- Contact information: Email address, phone number
- Booking preferences: Test type, preferred location, preferred dates
- Communication data: Messages sent through our contact form or email
Information Collected Automatically:
- Device information: IP address, browser type, operating system
- Usage data: Pages visited, time on site, referral source
- Cookies: Session cookies for site functionality and analytics cookies
Payment Information:
Payment card details are collected and processed directly by our payment processor, Stripe. We do not store, see, or have access to your full card number, CVV, or other sensitive payment data. Stripe is PCI-DSS Level 1 compliant.
3. How We Use Your Information
We use your personal information for the following purposes:
- Service delivery: To process and manage your road test booking with DriveTest
- Communication: To send booking confirmations, updates, and respond to your inquiries
- Cancellation Finder: To monitor for earlier test dates and notify you by email
- Customer support: To assist you with rescheduling, cancellations, and other requests
- Service improvement: To analyze usage patterns and improve our website and services
- Legal compliance: To comply with applicable laws and regulations
4. How We Share Your Information
We may share your personal information with:
- DriveTest/Ontario Ministry of Transportation: Your personal details and licence information are shared with DriveTest solely for the purpose of booking your road test appointment.
- Stripe (Payment processor): Your payment information is processed by Stripe under their own privacy policy.
- Email service providers: We use third-party email services to send booking confirmations and notifications.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We take the security of your personal information seriously and implement the following measures:
- 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
- PCI-DSS compliant payment processing through Stripe
- Secure server infrastructure with access controls
- Regular security reviews and updates
- Limited employee access to personal data on a need-to-know basis
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Booking records: Retained for 2 years after the test date for customer service and dispute resolution
- Contact form messages: Retained for 1 year
- Cancellation Finder subscriptions: Retained until the service is fulfilled or you unsubscribe
- Payment records: Retained as required by tax and financial regulations
7. Cookies
Our website uses cookies to:
- Essential cookies: Enable core website functionality (session management, form submissions)
- Analytics cookies: Help us understand how visitors use our site (Google Analytics)
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
8. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Withdrawal of consent: Withdraw consent for marketing communications at any time
To exercise any of these rights, email us at support@bookyourroadtest.ca. We will respond within 30 days.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: